We strive for fairness for both clients and our programs:
- More than 30 days before program start: Full refund minus non-refundable registration/bank fees.
- 15–30 days before start: 50% refund minus non-refundable fees.
- Less than 15 days before start/no-shows: No refund, except in cases of documented emergencies (case-by-case review).
- Booking changes (dates/program/accommodation): Allowed up to 15 days before arrival, subject to availability.
- SOLNSS cancellations: In case of program cancellation by SOLNSS, you receive a full refund or option to reschedule.
- Refund Processing: Refunds are issued within 20 business days after official cancellation.