We strive for fairness for both clients and our programs:

• More than 30 days before program start:Full refund minus non-refundable registration/bank fees.

• 15–30 days before start:50% refund minus non-refundable fees.

• Less than 15 days before start/no-shows:No refund, except in cases of documented emergencies (case-by-case review).

• Booking changes (dates/program/accommodation):Allowed up to 15 days before arrival, subject to availability.

• SOLNSS cancellations:In case of program cancellation by SOLNSS, you receive a full refund or option to reschedule.

• Refund Processing:Refunds are issued within 20 business days after official cancellation.